Ha ha, it looks so sad and depressing. The whole top half of the balm is stuck in the lid.
In case you forgot what they are supposed to look like, here is a pic next to my Blueberry one (which I've had for about a month and has become my favorite).
While I could still use this by rubbing my finger in it to apply, I'm going to return and get a new one. Come on, half the fun of EOS Lip Balms is the big dome application.
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